Thank you for shopping at HYra – Next Gen E-Commerce. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of your orders.
1. Processing Time
Orders are typically processed within 1-2 business days. Processing time includes verifying your order, preparing it for shipment, and packaging the item. Please note that processing time does not include weekends or holidays.
2. Shipping Time
Shipping times vary depending on your location and the shipping method selected at checkout. Estimated shipping times are as follows:
Please note that these are estimated delivery times and are not guaranteed. Delivery times may be affected by factors such as weather conditions, holidays, and carrier delays.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order and your shipping destination. You can view the shipping costs at checkout before completing your order.
4. Shipping Methods
We use reputable carriers such as UPS, FedEx, and USPS to ship our orders. The carrier used for your order will depend on your location and the shipping method selected at checkout.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use the tracking number to track the status of your shipment on the carrier’s website.
6. Shipping Restrictions
We currently ship to addresses within the [list of countries]. We do not ship to P.O. boxes or APO/FPO addresses.
7. Lost or Stolen Packages
HYra is not responsible for lost or stolen packages. If your package is lost or stolen, please contact the carrier to file a claim. We will assist you in any way we can to help resolve the issue.
8. Damaged Packages
If you receive a damaged package, please contact us immediately at support@hyra.com with photos of the damaged package and its contents. We will work with you to resolve the issue, which may include filing a claim with the carrier and sending you a replacement.
9. Incorrect Shipping Address
It is your responsibility to provide an accurate shipping address. HYra is not responsible for packages delivered to an incorrect address provided by the customer. If you provide an incorrect shipping address, please contact us immediately. We will do our best to update the address before the package is shipped. However, if the package has already been shipped, you will need to contact the carrier to redirect the package.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us at support@hyra.com.
