Thank you for shopping at HYra – Next Gen Shopping. We strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.
• The item must be returned in its original packaging, with all tags and labels attached.
• The return request must be initiated within [number] days of the delivery date.
• You must provide a valid proof of purchase, such as an order number or receipt.

2. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, worn, or damaged after delivery.
• Items that are not in their original packaging.
• Items that are returned without a valid proof of purchase.
• Items that are specifically marked as non-returnable.
• Personalized or customized items.
• Items that are intimate or sanitary goods.

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer support team at [insert contact email address] within [number] days of the delivery date.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Our customer support team will review your request and provide you with a return authorization (RA) number and instructions on how to return the item(s).
4. Pack the item(s) securely in their original packaging, including all tags and labels.
5. Write the RA number clearly on the outside of the package.
6. Ship the package to the return address provided by our customer support team.

4. Return Shipping Costs

You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or a defective item). In such cases, we will provide you with a prepaid shipping label or reimburse you for the return shipping costs.

5. Refunds

Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [number] business days for the refund to be processed and reflected in your account.

6. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at [insert contact email address] within [number] days of the delivery date. We will provide you with instructions on how to return the item and receive a replacement or refund.

8. Cancellations

You may cancel your order within [number] hours of placing it. To cancel your order, please contact our customer support team at [insert contact email address]. If your order has already been shipped, you will need to initiate a return once you receive the item(s).

9. Contact Information

If you have any questions about our refund and return policy, please contact us at [insert contact email address].