At HYra – Next Gen Shopping, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) for a refund or exchange, subject to the following terms and conditions:

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item(s) must be returned within 30 days of the delivery date.
• The item(s) must be unused, unworn, and in the same condition as when you received them.
• The item(s) must be returned in their original packaging, with all tags and labels attached.
• You must provide a valid proof of purchase, such as an order number or receipt.

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked as “Final Sale” or “Non-Returnable”.
• Personalized or customized items.
• Items that have been used, worn, altered, or damaged after receipt.
• Undergarments, swimwear, and beauty products (due to hygiene reasons).

3. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team through the Contact page to request a return authorization.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return is authorized, you will receive instructions on how to return the item(s).
4. Pack the item(s) securely in their original packaging, along with a copy of your proof of purchase.
5. Ship the item(s) to the address provided in the return instructions.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure that your return is received.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer support team through the Contact page to request an exchange. Exchanges are subject to availability. If the item you requested is not available, we will issue a refund instead.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately through the Contact page. We will arrange for a replacement or refund, depending on the circumstances.

8. Cancellations

You may cancel your order within 24 hours of placing it. To cancel your order, please contact our customer support team through the Contact page. If your order has already been shipped, you will need to follow the return process outlined above.

9. Contact Information

If you have any questions about our Refund and Return Policy, please contact us through the Contact page.